terms & conditions - please read carefully.

  (also provided at the bottom of each hire quotation and invoices)

 

Contact details for fringehire:

 

fringehire

Pacific Wharf

165 Rotherhithe Street

London SE16 5QF

fringehire's responsibilities: 

 

- To provide the equipment which has been booked (see 4th paragraph) by the client (or agreed alternative product) in time and at an agreed location whether the client collects from fringehire office or whether fringehire delivers to the client’s chosen address.

 

- To give a minimum time-frame of 2h for deliveries and collections due to traffic in urban areas.

 

- To provide the equipment in working order. If the client finds something missing or malfunctioning, the client needs to let fringehire know IMMEDIATELY please by email or phone. See contact details on top of this document.

 

- To book the equipment or service for the client. Equipment or services have been booked when: following the reception of a quotation from fringehire, the client sends payment of a deposit. The equipment or service is then booked on reception of cleared payment. The amount required for the deposit and all payment details appear on each quotation.  

Failing to book appropriately may result in the incapacity for fringehire to supply the equipment or service requested in the time requested.

 

- To notify the client immediately if there was to be a shortage of stocks or if any replacement item was to be delivered instead of the agreed equipment. (This may happen exceptionally when a quote has been sent and the quoted equipment or service had been booked by someone else between reception of the quotation and the reception of the deposit.)    
 

-To supply technical support or appropriate replacement if an item supplied is malfunctioning or appear to be broken. 

 

- To supply digital copy (or link to digital copy) of manuals for each item on request.  

 

- To supply the equipment with the following accessories (unless otherwise requested):

1 X DMX cable with each lighting desk or dimmer

4 X IEC to 15A TRS cables with each of our multi-dimmer 13A (variable length of cables unless agreed otherwise)

min. 5l of fluid with each smoke machine

Gel frame, safety cable, hook clamp on each lantern

Barndoors are only available on request

All traditional theatre lanterns are fitted with 15Amp plugs i.e. fresnel 575, profile 19 and 36 degrees, zoom profile 25/50, parcan64. 

Parcan16 (birdies) may be fitted with 15Amp or 13Ap plugs on demand

Adaptors can be ordered separately

Microphones are supplied with 1 mic clip each

 

- To provide lighting design and sound designs which has been booked, and to do so within the time frame agreed with the client. A meeting with the lighting or sound designer may be organised on request prior to agreeing to book this type of services. A design fee will include: choosing the correct equipment and finding the best way to install the equipment in the venue in order to undergo the design, the viewing of a run through. A list of equipment is then quoted for and needs to be agreed by the client. At additional cost, the designer will contribute to the installation of the lanterns on site and will program the lighting desk. Rates will be provided within the quotation. Meanwhile, a reasonable time frame needs to be agreed prior to booking the equipment and service. (See section ‘The client responsibility’)

 

- Due to the artistic nature of designs, we will not provide any refund if the client is not satisfy by the artistic result created by our designer. However, fringehire will endeavour to find what they believe to be the right designer for the project and, shall there be any issue, shall endeavour to work with the client in order to find the best possible outcome.     

 

- fringehire is insured by Allan Chapman and James. However, during the hiring period, the equipment falls under the responsibility of the client (see section ' The client responsibility') 

 

- To provide replacement value of any items on request. 

Due to the constant changes in prices of all items we own, we cannot automatically provide a replacement value. Therefore, if the client wishes to know how much it would cost to replace an item, please ask fringehire. Thank the client.

 

 

 

the client's responsibilities: 

 

- To request a printed hire quotation or the invoice. By default, all is sent digitally. 

 

-  To book the equipment or service appropriately: Equipment or services have been booked when: following the reception of a quotation from fringehire, the client sends payment of a deposit. The equipment or service is then booked on reception of cleared payment. The amount required for the deposit and all payment details appear on each quotation.  

Failing to book appropriately may result in the incapacity for fringehire to supply the equipment or service requested in the time requested.

 

- To return the equipment in the condition in which it has been supplied.

 

- To take responsibility of checking the equipment on delivery and/or on collection from fringehire office. Although the equipment is tested and checked for any damages prior to sending it out on hire, by accepting the equipment supplied by fringehire, the client becomes responsible of it. That includes: keeping it in working order, not causing any additional damages, not missing any parts.

 

- Not to misuse the equipment supplied. Manuals are always available on request. Contact fringehire if you need any technical support.

If the equipment has not been used appropriately i.e. if it has not been used according to the guidelines written in their respective manuals, the client will be taken responsible for its repairs and replacement and any costs that may result from misusing it.

 

- To ensure the correct use of fringehire equipment when using it in conjunction with the equipment of a third party. Any issue following the use and/or connection of the equipment supplied by fringehire to the equipment of a third party will be considered as misused and the client will be liable for it.   

 

- To contact fringehire IMMEDIATLY if any item is malfunctioning or appears to be broken. Contact details can be found on top of this document.

 

- If the client fails to contact fringehire immediately, the client may be charged for replacement and repairs at any additional cost related to the repairs or replacement or any other cost related to it when returning the equipment. 

 

- Not to undergo repairs on any items. Contact fringehire please. 

 

- Any items returned broken and/or damaged or not returned in the condition in which it was supplied will be charged for at cost, including VAT. Please contact us to find out the replacement value of the items hired from us.

 

- Failing to return any items will result in the payment of the replacement value of the items concerned by the client within 2 weeks of receiving the Invoice for replacement.  

 

- To notify fringehire of any complaints against its employees, whether they are freelancers or staff.  

 

- To notify fringehire of any complaints against any designs undergone by their freelancers or staff. We will endeavour to work with the client in order to resolve any issues or artistic divergence that may arise. However, we will not issue refunds on designs.

© 2019 fringehire   Call us on 07759 143 893  Or email us info@fringehire.co.uk
We are not Vat Registered. Click Here for our Terms & Conditions. 
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